The terms that govern your use of Rescue Your Leads.

By accessing or using the Rescue Your Leads service (the “Service”), creating an account, or signing a Service Agreement with us, you agree to be bound by these Terms of Service (“Terms”). If you don’t agree, don’t use the Service.

These Terms are between you (the customer, “you” or “Customer”) and Rescue Your Leads, LLC (“Rescue Your Leads,” “we,” or “us”). The Service Agreement you sign at sign-up may add specifics on top of these Terms.

The Service is an AI voice agent that answers your business’s inbound phone calls on your behalf. The agent is configured during onboarding using information you provide: hours, services, prices, FAQs, what counts as urgent, and how to contact you for hot-transfers.

We may improve, modify, or discontinue features of the Service at any time. We will give reasonable advance notice of material changes to functionality that affect how the Service operates for you.

To use the Service you must (a) be at least 18 years old, (b) be authorized to enter into agreements on behalf of the business you’re signing up, and (c) provide accurate business information.

You are responsible for all activity that occurs under your account, including any calls our agent handles using your configuration. Keep your credentials secure.

The Service is offered on a monthly subscription. Your plan and monthly fee are stated on your Service Agreement and in your billing record.

Fees are charged in advance for each month-long period. Overage charges for calls beyond your plan’s included quota are billed in arrears, at the start of the following billing cycle, at the rate published on our pricing page.

All fees are non-refundable except as expressly stated in Section 5. All fees are exclusive of taxes; you are responsible for any sales, use, or VAT taxes applicable in your jurisdiction.

We may change pricing on 30 days’ written notice. Continued use after the effective date is acceptance.

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing cycle. We do not refund partial months, unused calls, or pre-paid fees except under the guarantee below.

30-day money-back guarantee. If, within your first 30 days, the Service has not captured at least one inbound call you would have otherwise missed (as evidenced by your call logs), you may request a full refund of your first month’s fee. Email hello@rescueyourleads.com within 30 days of your first paid invoice. One refund per customer.

By using the Service, you agree to:

• Provide accurate, complete, and current information at onboarding and as it changes (hours, services, prices, FAQs, contact numbers)
• Activate call forwarding from your existing business number to the number we provision for you
• Designate a mobile number to receive hot-transferred urgent calls and remain reachable during the business hours you defined
• Notify us within 7 days of material changes (hours, prices, services, ownership)
• Pay all fees by the dates they are due
• Comply with all applicable laws and the Acceptable Use policy in Section 7

You will not, and will not allow third parties to:

• Use the Service to make outbound calls, robocalls, or auto-dialed marketing of any kind
• Use the Service in violation of the TCPA, CAN-SPAM, the FCC’s STIR/SHAKEN framework, or any similar law
• Instruct or configure the agent to deceive callers about material facts, including (where required by applicable law) the AI nature of the agent
• Use the Service for collections, debt recovery, regulated medical activity, or financial advice without specific written authorization and a signed addendum from us
• Reverse engineer, decompile, or attempt to extract the underlying code, models, or training data powering the Service
• Use the Service in a way that interferes with, disrupts, or imposes an unreasonable load on the Service or other customers
• Use the Service to violate any applicable law or any third-party right

We may suspend or terminate access immediately on credible evidence of any violation.

The Service records and transcribes calls answered by the agent. Recordings and transcripts are stored in your account for the retention period defined in our Privacy Policy (default 90 days; configurable).

Call-recording notification laws vary by state. Many US states (the majority) require “one-party consent”: only one party to the call must know it’s being recorded. Others, including California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania, and Washington, require “all-party consent.” The list changes; check the current law in every state your callers may be located in.

By default, the agent’s opening greeting includes a brief recording disclosure (“this call may be recorded for quality”). You may opt out of the default disclosure in writing, but you accept full responsibility for ensuring caller notification in compliance with every applicable law.

We process call recordings, transcripts, caller phone numbers, and related call metadata on your behalf in our role as a data processor or service provider. You are the controller of your callers’ personal data and are responsible for any legal notices required to those callers.

We implement industry-standard administrative, technical, and physical safeguards to protect call data. Our complete privacy practices are described in our Privacy Policy, incorporated by reference.

The Service relies on a small set of vetted third-party providers (voice synthesis, telephony, cloud hosting, payment processing). These providers process data on our behalf under written data-processing agreements. We will provide the current list of subprocessors on written request.

We retain all right, title, and interest in the Service, including the underlying platform, software, voice-agent models, and all related intellectual property. You retain all right, title, and interest in your business data, customer information, and call recordings.

You grant us a worldwide, non-exclusive, royalty-free license to use your data solely to provide and improve the Service for you. You grant us a limited license to display your business name and logo for the limited purpose of operating the Service (e.g., the agent identifying your business to callers).

Each party may have access to non-public information of the other (“Confidential Information”). The receiving party will (a) use Confidential Information only to perform under these Terms, (b) protect it with at least the care it uses for its own confidential information, and (c) not disclose it except to subprocessors under written confidentiality obligations, as required by law, or with the other party’s written consent.

We make commercially reasonable efforts to maintain 99.5% monthly uptime, excluding scheduled maintenance and force-majeure events. Scale-plan customers receive a formal Service Level Agreement with credits for unplanned downtime, defined in a separate Order Form.

The Service depends on third-party providers and on your own phone carrier. We are not responsible for outages or service degradation caused by those providers, your carrier, the public internet, or events outside our reasonable control.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that the agent will correctly handle every possible call. The Service depends on third-party providers and your phone carrier; we cannot guarantee their operation.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total cumulative liability for any claim arising from these Terms or the Service is limited to the fees you paid us in the 12 months immediately preceding the claim.
• We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost business opportunities, loss of goodwill, business interruption, or cost of substitute services.
• These limits apply regardless of the form of action (contract, tort, strict liability) and even if we have been advised of the possibility of such damages.

You will indemnify, defend, and hold us harmless from any claim, damage, or expense (including reasonable attorneys’ fees) arising from:

• Your breach of these Terms or your Service Agreement
• Inaccurate, incomplete, or misleading information you provided to us
• The interaction between the agent and your customers using configurations you authorized
• Your violation of any applicable law
• Any caller dispute about an appointment, price, or service quoted based on your instructions to the agent

We will indemnify, defend, and hold you harmless from any third-party claim that the Service, as provided by us, infringes a US patent, trademark, or copyright. This is our sole obligation regarding infringement claims and your sole remedy.

We may suspend your access immediately if (a) you breach Section 7 (Acceptable Use), (b) your payment is more than 10 days past due, or (c) continued use poses a security or legal risk.

Either party may terminate for convenience with 7 days’ written notice before the next billing cycle. On termination, your access ends; data export remains available for 30 days, after which we may delete your data.

We may update these Terms from time to time. For material adverse changes, we will provide at least 30 days’ notice by email or in-product notice. Continued use after the effective date is acceptance. If you don’t agree, your remedy is to cancel.

These Terms are governed by the laws of the State of Michigan, United States, without regard to conflict-of-laws principles. The exclusive venue for any dispute not subject to arbitration under Section 20 is the state or federal courts located in Oakland County, Michigan.

Any dispute arising under or related to these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will be conducted in Oakland County, Michigan.

Class action waiver. Each party waives the right to participate in any class, collective, or representative action against the other. Claims may be brought only in an individual capacity.

Either party may bring an individual action in small-claims court for claims within that court’s jurisdiction.

Neither party is liable for failures or delays caused by events beyond reasonable control, including acts of God, war, terrorism, internet or telecommunication failures, pandemic, labor dispute, or government action.

• Assignment. You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of substantially all assets.
• No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.
• Severability. If any provision is held unenforceable, the rest remains in effect.
• Entire agreement. These Terms, your Service Agreement, and the Privacy Policy are the complete agreement between us regarding the Service.
• Notices. Notices to us must be sent to hello@rescueyourleads.com. Notices to you will be sent to the email associated with your account.